Through its services, CS&T builds effective customer relationships, improves customer satisfaction and provides customers with a complete operational capability. This is achieved by integrating training support, simulators, technical assistance, material services and helicopter maintenance. Solutions may vary from simple ad-hoc repairs and replacements, to more service-based arrangements, through to fully Integrated Operational Support (IOS).
Leonardo UK’s Helicopter Customer Support & Training (CS&T) facility plays a critical role in managing customer requirements, by providing through-life training and in-service support to the company’s global customers.
£500m revenue
5 main aircraft types
500+ in-service aircraft
30+ customers
1,300 people supporting CS&T
CS&T:
- Maximises safety, reliability and aircraft availability, ensuring that aircraft are operationally ready
- Builds and establishes long-term and effective relationships with our customers
- Ensures material availability (spares, repair and overhaul) and robust supply chain and logistics management
- Fully trains customers through the provision of a wide range of training delivery support
- Provides a range of technical services and support (i.e. fault investigation, technical publications, service bulletins, 24/7 AOG (Aircraft on Ground) service and Health Usage Monitoring (HUM)).