This covers the period both before and after the initial helicopter delivery to the customer, and involves supporting any retrofit activity, modification, upgrade or repair. All aircraft developments and enhancements are tailored to satisfy customers’ budgetary and capability requirements, and to ensure safe and effective operations.

Our robust governance process – including regular monitoring and reporting – means we maintain and achieve agreed service levels and deliverables. This is supplemented by proactively managing and maintaining positive working relationships, delivering customer satisfaction and continuous improvements.

In September 2024, Leonardo opened its new Single Site Logistics Hub for helicopter maintenance in Yeovil, replacing eight ageing buildings with a state-of-the-art new integrated facility. The £30m Hub will revolutionise the way Leonardo services its global helicopter fleet, helping the company deliver replacement parts more efficiently and responsively for its international customers. Digital technologies underpin the highly-automated facility, which is able to rapidly distribute parts all over the world in order to keep Leonardo’s fleet flying. Watch the video below about the Single Site Logistics Hub.