Customer Service Management
The Leonardo UK Helicopters CS&T team successfully manages customer and company commitments and requirements, through programme management methodology, work authorisation and risk management, ensuring the timely achievement of deliverables.

This covers the period both before and after the initial helicopter delivery to the customer, and involves supporting any retrofit activity, modification, upgrade or repair. All aircraft developments and enhancements are tailored to satisfy customers’ budgetary and capability requirements, and to ensure safe and effective operations.

Our robust governance process – including regular monitoring and reporting – means we maintain and achieve agreed service levels and deliverables. This is supplemented by proactively managing and maintaining positive working relationships, delivering customer satisfaction and continuous improvements.