Product Support Engineering
Working closely with a variety of stakeholders, Leonardo UK’s helicopters Product Support Engineering team ensures that the depth and breadth of skills and toolsets are maintained in order to meet customers’ technical support requirements – on time, and with a key focus on the safety and airworthiness of our products.

Product Support Engineering has two customer groups:

  1. Internal – providing management and technical services to the AW101 and AW159 Product Groups for the delivery of the Integrated Logistics Support (ILS) elements of new aircraft contracts

  2. External – providing ongoing through life technical support and services to existing product line (Lynx, AW159/Wildcat, AW101/EH101 and Sea King) customers around the globe

Our key activities include:

  • Supportability analysis
  • Service Engineering
  • Fault Investigation
  • Repair Design
  • Logistics systems
  • LSAR development and maintenance
  • Technical publications authoring and distribution
  • Technical Query Management
  • Obsolescence notification and management
  • In-service product reliability analysis
  • Development of product improvements
  • Management of the ILS elements of new aircraft
  • Bids and Contracts